Hey there! Ever had one of those days where you just need to talk to a real person? We get it. At xurbanfootwearcvbn, we’re not just another faceless brand—we’re a small team of shoe enthusiasts who genuinely care about your experience. In fact, our founder, Carlos, still replies to emails personally when he’s not designing our next killer sneaker. Crazy, right?
Whether you’ve got a question about sizing (we know, it’s tricky sometimes), want to collaborate, or just wanna chat about streetwear culture—we’re all ears. Here’s how to reach us:
Remember that time we completely redesigned our best-selling UrbanFlex model? That came from customer feedback—literally hundreds of you told us the tongue was too stiff. Now? It’s like walking on clouds. So don’t be shy, your ideas might just shape our next collection.
Live Chat Tip: See that little icon in the corner? Our Medellín-based team is there Monday-Friday 9am-6pm (Colombia Time). Fun fact: Maria who handles the chats knows every product code by heart—test her if you dare!
We could’ve put up one of those automated contact forms, but where’s the fun in that? Instead, when you email us, you’ll get a response from an actual person—probably Juan from customer care who collects vintage sneakers, or maybe Sofia from marketing who once walked 15 miles in our Trailblazers to "test them properly".
So go ahead, hit us up. Need return advice? Found a defect? Want to suggest a wild new colorway? We’re listening. After all, this isn’t just our brand—it’s yours too.
